Frequently asked questions (FAQ)
Do you have a question, comment or complaint? Have a look at our frequently asked questions. You may find the answer there.
If you can't find the answer to your questions in the FAQ tab, you can contact us! We're available Monday through Friday 8:30-17:00 on Facebook, Instagram or by telephone: 040 2500 130.
Due to busy times, our average reply time is 5 working days. In the meantime we kindly request you do not re-send the same request. This way, we can answer your question quickly and with priority.
Container broken, lost or not emptied? Notify us!
Is your container broken or lost? Report this easily by using the forms in the menu. You can also e-mail or call us. If your container hasn't been emptied, contact Cure within 2 working days.
Requesting a new card
You can use our web forms to request a new municipality pass or environmental pass.
Broken or full container? Report it!
Is there waste placed next to your (underground) containers? Are they full or faulty? Report it easily using an app. In Eindhoven, you can use the BuitenBeterApp. In Valkenswaard, you can use the Mijn Gemeente App (Apple and Android). Of course, you can also e-mail or call us.
Note the container number
When reporting in the app or by e-mail, please let us know the four-digit number on the container (white stickers with black numbers). This lets us know which container it's concerning. We'll try to clear the disruption as soon as possible and/or to empty the container.
You can dispose of your waste in one of the containers nearby. Your pass will work on other containers.
You can send an email with your question, comment or complaint to klantenservice@cure-afvalbeheer.nl.
We aim to respond as soon as possible and at least within two working days.
Address
The head office is located in Eindhoven:
Achtseweg Noord 45
5651 GG Eindhoven
Report or request
Reporting asbestos Make an appointment for Big Bag or bulky waste sticker collection Waste calender is not complete on my adress The underground container is full, defective and/or has added waste. Container not emptied Container defective Container lost or stolen Request Cure environmental card for residents of Eindhoven New municipal card for resident Geldrop-Mierlo New environmental card for resident Valkenswaard Municipal card Geldrop-Mierlo lost, broken or confiscated Environmental card Valkenswaard lost, broken or confiscated Frequently asked questions (FAQ)Contact form
Please fill out the form as complete as possible. We will contact you as soon as possible during office hours. If you have a question or comment about an underground container, please mention the number on the top of the shaft (white stickers with black numbers).
