In many cities, household waste and organic kitchen and garden waste are gathered separately in small carts and then collected from outside family homes at set times. The system is slightly different for people living in apartments: their organic waste is not gathered separately, but is disposed together with their household waste in underground containers. A underground container is a large collecting container that is mostly underground.
The underground container is full, what to do?
A full container can be reported to Cure Customer Service. Please mention the number of the underground container (this is on the column). A container with a malfunction can be reported the same way.
Check with your pass whether the container is really full
Often a container that already contains waste is not full. Therefore, always try to make sure that your pass works and that your waste can still be put in the container.
Do not place waste next to the container
Is the container really full or is it no longer working? Then take your waste to a container nearby. Your pass works on all underground containers in the municipality of Eindhoven. Never place waste next to the container. This is prohibited and causes nuisance. It is enforced by BOAs of the municipality of Eindhoven. The costs of €145 for cleaning up will be charged to you if a violation is found.
How do I use the underground container?
You can open an underground container with a special pass (environmental pass, depending on the municipality you live in). This pass is only suitable for the underground containers in your area.
Important: Hold your pass against the pass holder until you hear a click. Sometimes it helps to slide the pass over the scanner.
Come back soon for a manual how to open an underground container
There are several types of containers in the municipalities and they function differently. One type has a video manual. View it below.
Underground container manual
Manual for the use of the underground waste container
Are you using another container and would you like a manual? Contact our customer service.
If your card is broken, you can request a new one for free. If your card is missing, you can request a new one for €15,-. In both cases, contact Cure Waste Management customer service at 040 - 2500 130.
No, children under 16 cannot use the underground containers with their city pass. Use a Cure environmental card to open the underground container.
An underground container is a big collection container placed mostly underground. Residents of flats and (upstairs) apartments can use these for their residual and organic waste. The containers can be opened using a municipal card or Cure environmental card.
Residents of a one family or upstairs apartment with backyard use a grey mini container (kliko) for residual waste and a green mini container (groenbak) for organic waste.
If you live in a flat or apartment, you can use (underground) collection containers near you.
Supermarkets and mall parkings have collection containers for glass, plastic or PBD and textiles.
If you're meant to use an underground container for your waste, you can open it with your Cure environmental card, municipal card or environmental card.
Extra information for Eindhoven residents:
Underground container manual
Are you unable to dispose of your waste? You can bring it to another container or bring it back home. Do not place the waste next to the container. You can be fined for €145,-.
Is the container full or faulty? We'd much appreciate if you'd report this in the municipality's BuitenBeterApp. We can fix the error as soon as possible or empty the container.
Please report the container number, this is on top of the container (white stickers with black numbers).
You can also e-mail or call customer service.
If your card is broken, you can request a new one for free. If your card is missing, you can request a new one for €15,-. In both cases, contact Cure Waste management customer service at 040 - 2500 130.
This depends on your municipality.
NB: this only counts for above-ground containers that open without a card.
Eindhoven
From December 31st to January 2nd, above-ground containers for plastic, paper and textiles are closed temporarily because of fireworks. The containers are closed by hand on the 31st and reopened on the 2nd January.
Valkenswaard
From December 31st to January 2nd, above-ground containers for plastic, paper and textiles are closed temporarily because of fireworks. The containers are closed by hand on the 31st and reopened on the 2nd January.
Geldrop-Mierlo
The containers stay accessible around new year's.
This is only possible in Eindhoven. You can request a temporary card if you're staying shorter than 4 months or if the Eindhoven residence isn't your main place of residence. If you're staying longer than 4 months, you need to register with the municipality and you'll receive a card that gives you access to the underground container.
You'll need the following:
- if you aren't paying waste tax, you'll need a physical or online statement of the homeowner proving they either pay the waste tax or are willing to;
- the amount of people living in the residence;
- the move-in date.
Then, contact Cure waste management at 040 - 2500 130.
The temporary card does not grant access to waste recycling points.
Eindhoven
Eindhoven residents can request a Cure environmental pass with the Cure customer service after registration.
Geldrop Mierlo
New residents of an existing or new build home can request a municipal card for free with customer service up until six weeks after registering. You need to be officially registered to the address. After six weeks you'll pay €15,- for the municipal card.
Valkenswaard
New residents of an existing or new build home can request a municipal card for free with customer service up until 3 months after registering. You can use this card to open underground residual waste containers and some plastic containers that can only be opened with a card due to safety. This also goes when you move within the municipality. You need to be officially registered to the address. After six weeks you'll pay €15,- for the municipal card.
If your Cure environmental card is broken or missing, you can request a new one at Cure customer service.
When you request a new Cure environmental card, the existing card will be blocked. If you find the card after requesting a new one, the old card can no longer be used. You can dispose of it as PBD (Plastic, Cans and Drinking cartons).
A new Cure environmental card costs €15,-.
This varies between municipalities. See an overview of the fees below.
Eindhoven municipality
In Eindhoven, there's a set fee per year for residual waste. You do not pay each time you use the container.
Geldrop-Mierlo municipality
In Geldrop-Mierlo you pay each time you use the underground container. For the most recent fees, check the website for Geldrop-Mierlo municipality.
Valkenswaard municipality
In Valkenswaard, there's a set fee per year for residual waste. You do not need to pay each time you use the container.
Tip!
"Put the waste in sealed bags to minimize unpleasant smells in the container."
